Help with ‘Virtual Visits’

The Irish Prison Service are aware that the ‘Virtual Visits’ which are now the only way of being in contact with loved ones who are in prison may be causing some difficulties for families. Their emergency response team has set up a helpline for families.

Here are the details:

Family Video Link Help-desk 057 8634867

Opening Hours Monday and Friday but not on Bank Holidays

09:30 am – 12:30 pm and 2:00 pm to 4:30 pm

Apart from the help-desk, there are resources in a variety of languages available on the IPS website. Here is a link to the website and further assistance with visits.

If you have difficulties please ring Bedford Row (061-315332) or your support worker and we will do what we can to help also.

And you can also email us through the website or at or find us on Facebook @ Bedford Row Family Project.